• Do you offer any bespoke shoes?

• How can I track the status of my order?

• How do I order from outside the UK?

• Can I have jewellery made especially for me?
  

• Refunds: When can I expect mine to arrive?

• How can I make my shoes more comfortable?

• How can I clean my wedding shoes?
• My venue is requesting my heels be the size of a postage stamp - HELP!

• Do you sell wedding, bridal or bridesmaid shoes suitable for vegetarians (leather-free)?

• Product care - Shoes:  How can I keep my shoes looking good?

• Help - Why haven´t you sent me an order confirmation?

• What are the differences between your various shoe brands (e.g. what do I get for my money)?

• Do you offer Gift Vouchers or Credit Notes?

• Do you offer a dyeing service?

• Do you offer a made-to-order or custom wedding shoes?

• What size of wedding shoes should I order?

• How do I place an order?

• How do I pay for my order?

• How much is delivery?

• What is your Returns Policy?

• How do I look after my jewellery?

• Sale goods

• Why would my order/payment be cancelled (I haven´t asked for you to cancel it)?

Q

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Yes!  In addition to the beautiful bags and shoes you see on our website, the silk shoes by the Paradox family (Belle and Benjamin Adams)  are also available in other fabric options as a special bespoke service.   Please ask us for more information on this service.

Q

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Easy.  First of all, simply log-in using your email address and password.  If you´ve forgotten your password or have trouble logging-in, please contact us by phone  on +44 (0)1284 811428 (trying to registering all over again will not show any previous or existing orders as our system will see you as a brand new and different customer).

Once logged-in, simply click on Order Tracking to view any past or present orders (that is, any orders made via our new website since 21/9/06).  Alternatively, give us a call or email us via our website quoting your Order Reference - this is a unique 4-digit number also called ´Cart ID´ on your WorldPay payment confirmation email.

The status of your order may vary and show the following:

• Confirmed  - this simply means your order was made either online or by phone with us (a copy of which will have been emailed to you, for your own records); however please note that this isn´t classed as acceptance of your order.  Acceptance of your order actually takes place on dispatch of goods to you, providing payment has been made.
• Picking - this means that your order is being processed and prepared for dispatch; however we often skip this status altogether as sometimes orders leave us so quickly!
• Shipped - your order (or part of it) has been despatched.  Please note that we reserve the right to ship multiple items from the same order separately, although any additional postage to cover this would be at our own cost. 

A ´shipped´ email is also sent to you, for your own records, so if this hasn´t arrived, please do check your Spam or Junk Mail folders in case we´ve been filtered-out by your email server!  

Please note: the ´shipped´ email is generated from your original order details and will not take into account any subsequent changes made to your order.  So if you´ve cancelled or changed the items ordered, or perhaps the delivery address, then the ´shipped´ email may not be up to date or entirely correct!  If in doubt whether a change has been made for you, please just ask.

Delivery times can vary according to the method you choose during the ordering process.  We aim to dispatch all items within a week from ordering and offer standard UK delivery via either 1st Class Recorded Delivery or Special Delivery options (please allow 5 work days for delivery using either of these 2 methods) or Express UK delivery (for delivery within 48 hours), depending on the order´s value.   If you have ordered from outside the UK, once dispatched, please allow (on average) up to 5 work days for delivery; however no delivery dates or times can be guaranteed as customs clearance timings can vary per country/destination and per parcel.

Q

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Shoe sizes can vary from country to country, as do shipping prices and timescales, so if you need any further help at all, please Contact Us. 

Please find an international sizing chart below to help calculate the UK or EU shoe size closest to your needs. If you're ordering from New Zealand or Australia, please simply order the EU size (or UK equivalent) that you´re used to buying locally.

This chart is based on the brands we sell; however it is meant to be used a guide only.  As our feet vary dramatically in shape, size alone can never guarantee a perfect fit, so if you´re at all unsure to which size you require, please ask us for assistance before ordering.

UK	2	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10
EU	35	36		37		38		39		40		41		42		43
USA	4.5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5

You can find our EU and International delivery costs here (with all parcels are sent via an insured Airmail service); however if you´d prefer us to use a courier such as DHL, FedEx or UPS, simply let us know before ordering so we may provide you with a personalised quote and an estimated delivery date.  We would need to know your delivery address to obtain an accurate quote for you, but rest assured that this wouldn´t constitute any form of contract on your or our part so you would not be obliged to order with us.

You´ll be pleased to know that our Returns Policy covers all orders, including those within the EU, USA and beyond; however we would need to collect additional delivery costs to dispatch exchanges.  These would be calculated at the same rate as paid with the original order and can be accepted by phone using most credit cards, including Amex.  Alternatively, simply re-order your preferred replacement as a new order and we can refund the original order for you once the goods arrive back with us safe and sound.

If you prefer not to shop online, pay overseas shipping costs and possibly customs charges, you may be pleased to know that the Pink, Benjamin Adams, Fifi and Filippa Scott ranges are available to purhcase from selected US bridal stores.  You can find your nearest US retailer below...

For Fifi or Filippa Scott bridal shoes and bags, please visit www.filippascott.com for your nearest US retailer.

For Pink and Benjamin Adams branded shoes and bags, visit www.paradoxlondonus.com for your nearest US retailer. 

*Please note that the Belle range available in the UK has been absorbed by the Pink collection for the US market (meaning they are made in dyeable satin rather than silk and the linings synthetic rather than leather).  There may also be other changes to the styles, fabric and sizes available to suit the US bridal market.

Q

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Yes!  The designers of jewellery and hair accessory collections you see on our site are more than happy to accept bespoke orders, so your wedding day accessories are truly unique.

Whether you´ve seen an item you need changing only slightly (e.g. a pair of earrings which you wish were post rather than ´hook´ fixings) or need an item which is totally new and different from those shown, please Contact Us. 

What to expect when ordering a bespoke item

To be able to provide you with an accurate quote (delivery timescales and pricing), we would just require from you

• a description of your design.
• any measurements which may be helpful.
• a rough sketch to accompany the above.

We can usually provide you with a quote within 2 work days and if you choose to go ahead with the order, then we would need a 50% deposit and the remaining 50% would be due just prior to delivery.

Please note that due to the nature of bespoke items (as they would be made to your own specifications), any bepsoke order is final.  In the unlikely event that an item arrives with you faulty or damaged in transit then they would of course be replaced at our own cost. 

Q

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We begin processing all refund requests as soon as the unwanted goods arrive back with us (and once the items have been quality-checked by our Returns Department) or upon request to cancel all or part of any order by phone, email or in person.  Although we aim to see all refunds arrive back with you within 10 work days, sometomes during busier times of the year (such as during or just after our seasonal Sales, when we have more returns than usual to process and quality-control check) this can take up to 28 days.

Once your refund has been completed, you will find an email from our clearing bank (WorldPay) to confirm the refund amount for your own records, in the same way as you will have done for the original card purchase.

Please note that for security reasons, we are only able to refund by the same method and card used for the original purchase and we do not need to re-verify these again in order to refund as the process is handled securely by our and your bank or card company.

*In the event that you either close your account or replace your card after ordering (but before the refund), please check with your bank. Replacement cards don´t usually hold up refunds, providing the account it is linked to is the same; however if you´ve moved or changed your bank account, you may want to check there are no unforseen problems in getting your money to you!

Lastly, as bank speed and statement cut-off dates vary dramtically, please allow up to 28 days (from receipt of returned goods or cancellation) for your refund to appear on your card statement.  Remember too that your most current paper bank statement may not include a refund posted to your account 'today', but if you have access to online banking, your online statement should show recent transactions.

If you have any questions or concerns regaring refunds, please do not hesitate to contact us by email, post or phone.

Q

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As shoe size doesn´t take into account the individual shape of our feet, there may be occasions where you simply must have a pair of shoes, even if they may not be the most comfortable fit in the world.

The following tips may help, but if you have a shoe dilema (if your shoes were purchased from us or not), then give us a ring!  We'd be delighted to advise you on the best product for your own shoe comfort issue.

Q: High heels hurt my feet
A:  To make high heels more of a pleasure to wear, do what models and celebs do by either wearing your chosen shoes in well before your event (if you want to keep your shoes looking pristene and new, practice walking in another pair of the same height) or wear a well cushioned insole.
  All shoes are not made equal, so if you can, go for a shoe at the top of your budget as (generally) higher-end shoes are often better balanced to evenly distribute your weight to make them far more comfortable in wear.  They are also often made of natural, breathable fabrics to help feet stay cool and comfortable.

To help up the comfort stakes of any shoe, a half or full insole will work wonders by adding extra under-foot cushioning and add spring in your step.  Try Tip Toes (a pretty cloud shaped half insole) or Killer Kushionz for full-foot pampering.  You may also like Haute Heelz which prevent sort or calloused heels.

Q:  My heels slip out of my court shoes
A:   Providing the shoe is your correct size for you, this problem is often result of slim ankles or heels - where the shaping of the back of your shoe is simply more rounded or fuller than your heel.  Try a little half insole (such as Tip Toes)  in the front of the shoe to stop your feet sliding forward (thus keeping the back of your feet where they should be) and partner with a padded heel grip to help cushion, grip and fill out the roomy heel area for you (try our super-soft Heavenly Heelz).  

Q:  I always slip out the front of my strappy sandals. 
A:   This is a common problem if you have slim feet, the strap across the foot isn´t as supportive as it could be or the heels are very high.  To prevent your feet from slipping forward, try a half insole (such as Tip Toes) which will also stop toe-scrunch (trying to hold yourself is the shoe by your toes!) and if shoe straps dig into you, then you may also love Strappy Strips to prevent rubbing of chaffing.  If the straps are wide, then a Heavenly Heelz works a treat too!

Q:  I have high arches and need extra support, especially in high heels.
A:  If most shoes leave your arches upsupported, then you may like Killer Kushionz.  These full-foot insoles run from the ball of foot to heel, including the arch area to leave your whole foot cushioned and supported and what´s more, they´re totally hidden by your foot in wear so they´re suitable even for the strappiest, bare sandals.

Q

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Oops.  Spilt wine, grass stains or mud from our rather traditional wet weather.  Don´t worry!  There are a few options for you if your bridal shoes have been marked during wear (either before, during or after your Wedding Day)... 

Please note that we offer the following advice in good faith to Brides who´ve purchased silk and satin shoes from us, and it is based on our own experince and findings; however as the nature and type of said ´dirt, marks or stains´ and the method of cleaning may vary per person, we cannot be held responsible for the result in cleaning silk or satin goods - doing so is at your own risk.

• If you don´t necessary need to keep them the same colour as purchased

Let us dye them for you!  Dyeing covers a multitude of sins when it comes to dirt, stains or marks and providing the ´new´ colour is the same or darker than the darkest mark or stain, it will give them a fabulous new lease of life.  Please read our notes on dyeing.

• If you wish to keep them the same colour as purchased

Some dry cleaners are happy to clean silk or satin shoes (just as they will clean men´s silk ties and wedding gowns).  Alternatively, you may like to try cleaning them yourself using a specialist cleaning product for silk and satin fabrics, such as Silk & Clean. 

If you do try cleaning your silk or satin goods yourself, please always test an inconspicuous area first (e.g. the inside of a heel or inside the flap of a handbag) to check suitability and never rub hard as silk and satins (especially those with a very smooth and shiny appearance) have a habit of scuffing very easily - so go easy.  It´s far better to be light-handed and attempt cleaning a few times over.

Lastly, remember that once you've worn your shoes, no matter how careful you are they will never look as pristine and new as they were when you bought them, so do keep an open mind on what classifies as a mark or stain too many!  Pop them on the floor and look at them from about 5ft away (or stand over them) as this is where they´d be seen during wear... If you can´t see the mark from there, then perhaps leave them as they are for the timebeing. 

• If your DYED shoes have been stained or marked during wear

Sadly cleaning won´t be an option as it may strip the colour which has previously been applied; however re-dying them a deeper or darker colour will cover most dirt or staining well.  Black is obviously the darkest of all and covers just about any stain!

Q

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As more and more couples choose to marry or hold their celebrations in National Trust properties, stilettos or fine heels can cause a real problem to Graded or Listed wooden floors!  

For styles which feature wider heel bases (that is, the same or larger than a regular postage stamp), please refer to the handy list below:

Belle - Bronze, Azure, Aurora
Fifi- Margot, Vanessa
ELSE - Moscow Mule, Bucks Fizz
Rainbow Club - Amber, Bryony, Patsy, Sarah, Astrid, Miranda, Masy, Dee, Harriet, Jackie, Angel
Benjamin Adams - Scarlett, Carmen
Pink - Heather, Dolly, Cherry, Cindy, Penny, Lasy, Primrose, Cheeky

Alternatively, try adding a pair of Clean Heels to your favourite shoe, whatever the style of heel.

Q

A

We certainly do!

Any shoes or handbags from the following ranges, brands or collections available from The Accessory Boutique are leather-free and suitable for  vegetarians:

Pink by Paradox - viscose satin uppers, man-made linings and soles.

Rainbow Club - viscose satin uppers, man-made linings and soles.

Else - viscose satin uppers, man-made linings and soles.

Rainbow Couture - silk uppers, man-made linings and soles.

Q

A

Wedding or evening shoes, with or without special embellishments such as beading, diamante or other trims, are delicate by nature as they´re designed to be worn for special occasions rather than as a practical ´everyday´ shoe. 

Hard wearing, scuffing or wearing bridal or evening shoes with clothing which will brush over or catch on delicate trims will no doubt cause damage or loosening of beading, silk or satin trims and diamantes.  Please be extra careful with your choice of outfit when wearing a shoe will embellishments, especially at the toe area where hemlines may graze over them.

As delicate fabrics such as silk and satin are not waterproof, we also advise avoiding very wet conditions where possible in order to keep the fabric uppers looking their very best.  Water and other liquids will spot or stain silk or satin uppers.

If you wish to help repell stains or moisture, you may wish to apply a Scotchguard protector spray although please note that these will not only repell moisture, but also any water-soluable dye - so please do not Scotchguard your shoes unless you are 100% confident that you will not be needing them dyed at a future date!   

Leather soles will absorb water - for this reason, please avoid very wet conditions and do allow your shoes to dry out naturally (that is, never apply heat in the attempt to dry them out quickly) before wearing them again or putting them into storage. 

Even when worn in fine conditions, leather or synthetic soles will eventually wear down (how quickly this will be is individual) and will need to be replaced; however any reputable shoe repair shop will be able to look after this for you and offer you a wide range of soles to choose from. 

Please note that the plastic heel tips or caps found on all our shoes are not classed as part of a shoe but are a consumable - a replaceable component - which will no doubt wear down.  We recommend these be replaced regularly (most shoe repair shops will be able to do this for you) to ensure that silk and satin covered heels are protected and to any avoid irrepairable damage.  If the heel tip comes off in wear (which can happen if they´re caught on hemlines or some floor coverings, for example), a shoe repair shop will also be able to either replace of fix these back on to your shoes for you.

Lastly, no matter how much you may love your beautiful shoes, we recommend rotating wear in order to allow your shoes to dry out thoroughly in between wears.  This not only keeps your feet happy and healthier, it will also extend the life of your shoes and keep them looking their best for longer.  Using a high quality shoe tree or simply using the acid-free tissue paper stuffings found in your shoes upon purchase from us will also help keep your shoes or sandals in great shape.

Q

A

First of all, we automatically generate 2 emails for every order via our website.  One is from us to confirm all of your order details (rest assured that this never includes payment details) and the other is from our clearing bank WorldPay (part of RBS) to confirm your card transaction which acts like a till receipt for your own records.

If you´ve received neither email, then log-in via our website and check that the email address you provided us is correct.  If there are any spelling errors at all then please let us know by phone or email so we can update your details for you and forward the emails to your new details. 

If the email address you provided us was correct, then you´ll most likely find our email arrive shortly; however you might also like to check in your email ´Spam´ or Junk Mail´ folders as we have noticed that sometimes our emails are filtered out (especially by remote email accounts such as Hotmail, Yahoo and so on), which is frustrating, but easily fixed!  To prevent this happening in the future and ensure our ´Shipped´ email for your order arrives with you safe and sound then simply update your security settings +/or add us to your list of allowed email addresses (we send out all order confirmation and shipped emails from orders@theaccessoryboutique.com ).

If you´ve not received any email (either to confirm your order or payment), you´ve checked and your email address on file is correct and they´re not sat in your Spam or Junk Mail folders...then please get in touch so we can check on the status of your order and payment for you in person for peace of mind.

Q

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Yes of course.  Rest assured, whatever style or feel of shoe you’re looking for, most ranges include similar shapes so there’s bound to be The Shoe for you, whatever your budget.

Here is a guide to the different shoe brands we sell and approximate budgets, to help make browsing our site even easier...

As for comfort (which is, lets be honest, the Holy Grail of shoe shopping!) - all of the shoes we sell are designed with comfort in mind as you'll be on your feet for several hours on your Wedding Day; however as "comfort" is an individual thing (one person's comfy shoe is another person's idea of torture!), should you need any help in finding the right shoe for you, please give us a call.  Based on your own unique special footwear needs (a particular look, maybe extra width, a certain heel...) we'll be able to suggest a style - or styles - to suit your requirements and make shopping a breeze.

Pink

The affordable bridal and bridesmaid shoe collection by Paradox London. Fashionable styles in dyeable satin to capture the latest trends for modern brides and her Bridesmaids, the range includes classic pumps and courts through to sparkly vintage-inspired sandals, peep-toes and platforms. Shoes range from £39.95-£54.95, with coordinating handbags also available.  

All Pink shoes and bags are vegan-friendly as they contain no leather products - with man-made dyeable satin uppers, PU linings and man-made soles. 

Else

Else by Rainbow Club is a capsule collection of dyeable satin wedding shoes and bags predominantly aimed at Bridesmaids and proms, which explains why every adult shoe includes free dyeing by the brilliant Rainbow Club Colour Studio (via the stockist you choose to buy from). Prices range from £45-£55 for shoes and £24.99-£34.99 for coordinating handbags.

All Else shoes and bags are vegan-friendly and contain no leather products - man-made dyeable satin uppers, PU linings and man-made soles.

Rainbow Club

A vast range of fully-dyeable satin wedding shoes and bags made up of different collections including: Bliss (for exteme comfort), Directional (fashion conscious styles and the latest looks), Sandals and Hand Beaded. With shoes ranging from £55-£69.99, this range offers plenty of choice for Brides, Bridesmaids and mothers of the Bride and Groom too! Coordinating handbags are also available from £29.99-£34.99.

All Rainbow Club shoes and bags are vegan-friendly:  man-made dyeable satin uppers, fabric or PU linings and man-made soles.

Belle

New in 2007, this beautiful range of wedding shoes for the modern bride has already proved a huge hit with brides, Bridesmaids and mothers of the bride and groom judging by our customer feedback! A superb capsule collection by Paradox London featuring dyeable silk and metallic leather shoes with sumptuous trimmings, silver linings all at an amazingly affordable price! A single handbag is available for Belle’s first season, but which coordinates will all shoes from the Belle range. Shoes range from £74.95-£89.95.

Rainbow Couture (which replaces G&L for 2009)

The 2009 Collection by Rainbow Couture is very much fashion-led, with styles ranging from chic courts, sexy sling backs and easy to wear halter straps. With a full range of heel heights, there is a style for everyone from this fabulous new brand.  All Rainbow Couture shoes and bags come in the finest duchesse silk satin and shoes feature cushioned leather-look insoles and linings.  Shoes range from £99-110, with beautifully coordinating bags are also available from £65.  Rainbow Couture shoes also feature a signature diamante-studded logo on the sole as a beautiful finishing touch to your special shoes.

Benjamin Adams

The luxurious and glamorous range of wedding shoes and handbags by Paradox London. This range of dyeable duchesse silk or buttery kid leather handbags and shoes offers a beautiful selection of ultra-feminine sandals, chic closed-toed shoes, fashionable boots and classic court shoes.  All styles feature fine leather and silk linings, sueded leather soles and the most elegant trimmings. Shoes range from £119.95-£199.95 and bags from £44.95-£69.95.

Fifi

Fifi is the popular diffusion line of gorgeous wedding shoes from Filippa Scott which offers Brides, Bridesmaids and mothers of the bride and groom with a fabulous range of styles whatever the occasion or outfit. All styles feature the finest (and fully dyeable) duchesse silk satin uppers, buttery soft pearlised leather linings and the Fifi signature aqua blue cushioned insoles. Prices range from £135-£155 and although this range doesn’t offer matching handbags, you’ll find any Benjamin Adams handbag a perfect match as the silks used are identical in colour!

Filippa Scott

The premium range of beautiful bridal shoes from Filippa, this luxurious collection combines the very finest materials and trimmings with design – sumptuous silks, the softest leather linings, integral pink suede cushioning under the ball and heel and sueded leather soles make Filippa’s shoes both highly covetable and comfortable! 2007 also sees a great capsule range of handbags which compliment all Filippa Scott shoes and sandals. Shoes range from £199-£239 and handbags from £99-£110.  

Filippa Luxe

The latest from Filippa is a capsule collection of limited edition bridal or evening shoes (they're all dyeable). Made from the finest ivory duchesse silk and lined with show-stopping hot pink leather, each style features amazing Swarovski trims or shimmering metallic gold leather detailing.  Filippa Luxe shoes range from £315-£325 and are available in very limited numbers (only 50 of each shoe have been made!).

Q

A

Gift vouchers are available upon request - for any amount of your choosing (handy if the recipient has seen a specific item they would like) or in increments of £5, £10, £20, £50 or £100.  All gift vouchers come packaged in a prettily wrapped gift box, ready for giving.

Credit Notes may offered in special circumstances (e.g. where goods are returned for refund outside our usual timeframes and as an alternative to the unwanted goods being returned to you) and would be for the value of the returned goods only.  They may be redeemed against any future purchase(s), but shall not be redeemed for cash. 

Q

A

Yes we do! We can arrange dyeing of any of our dyeable wedding shoes and coordinating handbags for you to match either a swatch of fabric (if you have one) or perhaps a cotton reel or embroidery floss if you don’t have a swatch of fabric to hand.

We don´t dye in-house, but leave dyeing to the experts at the Rainbow Club Colour Studio (for all Else, Rainbow Club or G&L items) and The Colour Gallery at Paradox London (for all Pink, Belle, Benjamin Adams, Fifi or Filippa Scott styles) who have years of experience and provide the best possible finish and colour match to the various brands we carry.

If you´d like us to include a dyeing information pack with your dyeable shoes or bag, simply quote ´DYEING´ in the comments box on your order and we´ll ensure you have everything you need to upon delivery.    

Although we prefer to dye all goods only after you´ve made sure you´re 100% happy with them, we can also dye you chosen shoes or bag ´unseen´, providing you´re sure they´re suitable for you of course (as once they´ve been dyed for you, we would be unable to accept them for refund or exchange).

We are always happy to dye shoes and bags purchased form us with no time limit, so please do get in touch if your Wedding Day or event has been and gone and you wish to give your shoes a new lease of life! 

Although, because of demand, we limit our dyeing to shoes and bags purchased from ourselves, we can make an exception for you providing that the majority of your shoes or bags in a multiple dyeing order are 'ours'.  

NB/  - We are not able to dye any Bhs wedding shoes (even those in the new 2008 Bhs range which are currently being sold as dyeable) as they do not dye well and give a patchy and uneven finish. 

Q

A

All of the Paradox Bridal, Benjamin Adams for Paradox or Belle by Paradox wedding shoes can be made for you in any of the alternative silks colours not already available.  For example, if a Benjamin Adams or Belle wedding shoe style is only available in Ivory silk, we can have a pair made especially for you in White silk as a one-off pair for your Big Day.

Alternatively, we can have your chosen Belle or Benjamin Adams shoe or sandal made in your own fabric, for the best possible match to your dress or outfit!   All we´d need is 1/2m of fabric per pair of shoes (the same also if you require a lace overlay).  This service costs just £45 on top of the regular price of your chosen shoe or sandal style (£75 for the ´Lopez´) and please allow up to 8 weeks for delivery.

If you simply require a different silk colour, you may prefer to use our dyeing service - for an excellent colour-match within either a week or 15 work days (depending on the service you choose).

Perhaps you’ve seen a past or discontinued Paradox style (this includes Paradox Bridal, Paradox Evening or Benjamin Adams shoes) which aren’t readily available or were never available in your personal colour choice?  Do get in touch as we may be able to have those made for you as a one-off pair also...

Please Contact Us for more information on these special services for a unique one-off pair of wedding shoes for your Special Day.

Q

A

Simply choose your normal shoe size when deciding which size of wedding shoes to order. 

If we find that a particular bridal shoe style comes up small, large, narrow or wider than average (based on our experience and our own customer feedback) we shall state this in the shoe´s full description; however there are always exceptions so if you´re at all unsure, please ask us before ordering. 

If you love a shoe but find the size unsuitable, we´re always more than happy to help suggest the most appropriate size to try.  Your correct size should be neither too roomy or too snug.

Often our own foot shape will dictate which styles suit us more than others, so go by your own experience in choosing shapes which have proven to suit you in the past (e.g. if you´ve never got on with court shoe, then you may want to steer towards a strappy back so you have room for adjustment around the heel).  If you love a shoe which isn´t the best fit to your own foot shape, then see here for some handy tips!

Although silk and satin shoes soften and mould to the shape to your feet (very much like a close-fitting or corseted bodice of a wedding gown will do), they won´t stretch or get bigger with wear like leather shoes do - so always make sure a shoe fits well when brand new and don't rely on wearing-in to make a shoe fit you! 

All our wedding shoes are made in UK sizes 3-8 (36-41), with many styles also available in size 2 (35), 9 (42) or 10(43).  We can also provide shoes than a UK 2(35), including childrens sizing for petite brides, young bridesmaids and flowergirls.  

Sizes displayed for our bridal shoes are in Continental/European or UK sizes, as used by the various brands we sell.  The equivalents are explained below.  

If you´d like help in choosing, please call our experienced Customer Service team on +44 (0)1284 811428 or email us on via our website (or via our online ´Help´ facility to the left of the page) and with just a couple simple questions we´ll be able to advise you accurately on which size would best suit your needs.

• We have years of experience in helping choose the perfect size, so if in doubt about which size to go for, please just ask! 
• Upon delivery, please check that your chosen shoes fit by trying them on carefully, upon a clean and soft carpeted surface or perhaps on a clean towel to prevent scratching or pitting the soles.  We recommend wearing a pop-sock especially in open-toed shoes or sandals to prevent ´toe marks´ and if walking, please do so with care to avoid creasing at the toe area (pointed toes are particularly vulnerable). 
• We are unable to accept returns or refunds for shoes that have any sign of wear (including scuffed or marked soles, creased or marked uppers, soiled insoles, toe marks and so on), please read our Returns Policy carefully.  Any shoes returned to us in an unfit condition will be returned at the customers own cost and a refund or excahnge refused.

The women´s UK/EU shoe size equivalents used by all the brands we carry are shown below.  Where half sizes are available, they would fall inbetween the full sizes shown e.g. a UK 6.5 would be an EU 39.5. 

Womens´ Shoe Size Chart

EU / Continental	36	37	38	39	40	41	42	43
UK	3	4	5	6	7	8	9	10

Women's shoe size conversion:

Below is a guide to women's shoe size conversions between UK, EU and US sizing. 

Please note that this chart is meant to be a rough guide only, as different brands of shoes will vary and we cannot guarantee fit of any shoe due to our own individual foot shape; as does what each of us considers to be 'comfortable'.

If you're unsure of which size to order, please contact us by phone or email with your usual size (that is, the size you would wear in a similar style of shoe) and we can advise you on the most appropriate size before ordering - to avoid uneccessary returns.

EU/Continental	35	36		37		38		39		40		41		42		42
UK	2	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10
USA	4.5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5

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All orders placed with us are to be paid for prior to the goods being delivered to you. Payments (and refunds) by credit/debit card are processed by WorldPay (a subsidiary of The Royal Bank of Scotland). The Accessory Boutique does not offer credit terms.

Credit/Debit cards (Visa, Delta, MasterCard, Switch, Solo and Amex):
If you choose to order and purchase online, your payment is made securely at the time you order via our website. Once you have placed your order you will be taken to the WorldPay secure server to enter your card details and complete the purchase transaction. You should then receive an email from us to confirm your order and another from WorldPay to confirm your card transaction was made successfully.

You may also simply call/write/email us with your order if this is more convenient for you. Although we are happy to accept orders by email, please do not send your payment details. We prefer instead to accept payment details by phone. Your card payment shall be processed during our phone call with you via WorldPay´s secure payment system and takes only a few moments. You will be emailed confirmation of both your order with us and another to confirm your payment was successfully made by your bank via WorldPay.

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Delivery will depending on your order total, how soon you need your items and the method by which you´d like us to dispatch your goods for you:

UK Delivery
Orders up to £20 in value
£2 - 1st Class Under normal circumstances, please allow 5 work days for delivery, although in some areas, post may take a little longer to reach you.
Orders over £20 and up to £89.99 in value
£4.70 – 1st Class Recorded: Please allow up to 5 work days for delivery, although please note there is no guaranteed delivery date with this service! Once dispatched, parcels are not considered ´late´ or ´lost´ by Royal Mail until 15 work days from posting, so if you need an item urgently, please choose Special Delivery for peace of mind.
£6.80 - Special Delivery: Please allow up to 5 work days for delivery.  Once dispatched, your order is guaranteed to be with you next-day (some remote areas may require 48hrs).
£15.00 – Express service: via Special Delivery or courier (please allow 2 work days for delivery). Valid for orders made before 10am, Mon-Fri. Orders made overnight, during weekends or after 10am weekdays will be processed the next available work day.
Orders from £90 and upwards in value
FREE - 1st Class Recorded post:  Please allow (on average) up to 5 work days for delivery, although please note there is no guaranteed delivery date with this service! Once dispatched, parcels are not considered ´late´ or ´lost´ by Royal Mail until 15 work days from posting, so if you need an item urgently, please choose Special Delivery for peace of mind.
£6.80 - Special Delivery:  Please allow 5 work days for delivery.  Once dispatched, your parcel is guaranteed to arrive with you next-day (some remote areas may require 48hrs)
£15.00 – Express service: via Special Delivery or courier (please allow 2 work days for delivery). Valid for orders received before 10am, Mon-Fri. Orders made overnight, during weekends or after 10am weekdays will be processed the next available work day.

Delivery within the EU:
Orders up to £14.99 in value - £4.20 (sent by Airmail)
Orders from £15.00 to £49.99 in value - £9.00 (sent by Airmail service)
Orders from £50 and upwards in value - £12.80 (sent by Airmail service)

“Rest of World” - International Delivery:
Orders up to £100 in value - £15.95 (sent by Airmail)
Orders from £100 - £199.99 in value - £18.50 (sent by Airmail)
Orders from £200 - £299.99 in value - £22.95 (sent by Airmail)
Orders from £300 - £399.99 in value - £25.00 (sent by Airmail)
Orders of £400 and over – please contact us for a shipping quote

*We reserve the right to refuse any order where we feel the International shipping costs (or potential return costs to our customer) are inappropriate to the order value.

Please note that a signature may be required on delivery for all orders over £20 in value, so please bear this in mind when ordering as we are unable to change delivery addresses once an order has been dispatched to you. You may give us an alternative address to your own (e.g. work, a friend or neighbour) if this is more convenient for you. If you wish us to obtain the correct delivery address before dispatch we would be happy to do so: simply annotate on the Order Form (in the ´Comments´ box) that you wish to be emailed/called beforehand to obtain the appropriate address for the day your parcel should arrive with you and we’ll be in touch.

We cannot deliver parcels to "PO Box" addresses, so please make sure you provide a proper street address. Please also note that you shall be responsible for any items signed for at the delivery address you have nominated, regardless if you have not signed for the parcel yourself.

Please note we cannot be held liable for any delays caused by strikes or events beyond out control (including but not limited to fuel strikes, postal strikes, customs clearance or overseas postal clearing times).

Unless otherwise stated, we aim to dispatch all items within 5 working days, although most items in stock are dispatched sooner. Once dispatched, all orders over £20 (UK delivery) are delivered by 6pm the next day and we will notify you by email so that you know your goods are on their way. If your parcel (over £20 value) has not been delivered as specified, please let us know so that we may trace it for you.  Alternatively, our courier City Link should leave a card for you to rearrange another delivery attempt.

All delivery timescales are subject to stock availability. Rest assured that if for any reason an item you have ordered is temporarily unavailable or out of stock, we will contact you with an expected delivery date and keep you up to date on any changes should they occur. Of course, should you decide not to wait for the items to come into stock, you may choose to cancel your order (for a full refund) or change your order.

Need an item urgently? If you need help with getting an item to you sooner than our standard expected delivery (which is within a week) - please Contact Us. We shall do everything we can to help!

Orders from outside the UK:
Please refer to the above shipping prices and note that all non-UK delivery costs provided by us only cover the dispatch of goods to you - they do not include any duty/taxes or additional charges that may be required to be paid by you upon delivery. These charges cannot be calculated by us and shall remain your responsibility to pay upon delivery.

Delivery timings can vary per parcel. We sadly are unable to guarantee a specific delivery date as local postal services and customs clearance timings vary per destination, although we expect most EU or International parcels to arrive within a week from dispatch. You can find more details on overseas delivery timings via the Royal Mail website. If you require urgent shipping to meet your requirements, we would be happy to provide a shipping quote using a courier (e.g. FedEx or UPS) by email so please do not hesitate to ask.

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In brief, we´re happy to accept items back which you find unsuitable (for either exchange or refund), for whatever reason.  All we ask is that:

• Please let us know of your need to return your goods within 7 work days from delivery with you, by phone, email or post.
• You return the goods to us in the same perfect unused condition as they were despatched.
• All unwanted goods arrive back to us within 10 work days from delivery.
• Returning goods shall be at your own cost; however we do not charge additional postage/delivery for exchanges to perfect fit, size or colour (e.g. exchanges of shoes are free of charge where the size or colour hasn´t been suitable for you).  This applies to UK deliveries only. Exchanges of EU or International orders require additional postage to cover delivery costs for the replacement goods or the return of dyed goods.
• How do you return items?  Easy.  Simply tear off the Returns Slip from the letter enclosed with your goods - do make sure to annotate if you need a refund or exchange (and if so, what size/colour/style) and return by post using the address label provided.  We recommend using an insured signed-for service (such as Recorded Delivery or Special Delivery) as these will compensate you should your parcel be lost or damaged in transit.

NB/ Due to the large numbers of enquiries we deal with on a daily basis, we don´t usually confirm receipt of returned goods unless we need to confirm the details of any exchange with you. For peace of mind you´ll receive an email to confirm any refund (please allow up to 28 days, as statement cut-off dates and bank speed vary; however we find most refunds arrive back onto our customers accounts within 10 work days) or delivery of goods by post within a week for exchanges.

To read our Returns Policy in full, please refer to our website Terms and Conditions page (you can also find this at the very bottom of any page from our website).

If you intend to order multiple shoes for comparison:  

 In our expereince, we find most customers are able to find their perfect shoes from an order of only 1 or 2 pairs at most and those who order more usually find choosing even more difficult.

For this reason, it is our policy to ship a maximum of 2 shoe styles for comparison purposes.  Orders of more than 2 styles for comparison will not be fulfilled, but may be amended if you choose to do so (via email, phone or by post).  We´re always delighted to help you whittle down a shortlist of styles or help choose the most appropriate colour or size to prevent unecessary returns for refund or exchange and make the process of finding your perfect party or wedding shoe as easy and enjoyable as possible. 

If you simply must see and try multiple shoes, then you will benefit far more from seeing and trying your shoes on in-store, so please contact us to make an appointment to visit us.  Alternatively, we´d be delighted to refer you to a local stockist of the shoe(s) you are intersested in.

Please note that we also reserve the right to refuse any multiple order we feel would lead to unecessary return postage costs to our customers (as returns are at your own cost) and to treat multiple pairs of shoes as individual orders (i.e. to ship them seperately rather than in a single parcel).   

*Please note: for hygeine reasons, we are unable to exchange or refund pierced earrings and certain personal accessories (such as FootPetals or Hollywood Fashion Tape) and any item which has been specially ordered-in or made for you.

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Here are some handy tips on caring and looking after jewellery purchased from The Accessory Boutique. 

• Store your items in the gift boxes provided (or in an appropriate jewellery box if you have one) to prevent tarnishing and to keep items seperate to prevent tangling.
• Always avoid spraying hairspray or perfume around jewellery or hair accessories to prevent tarnishing or staining as the chemicals used in both can dull or distort the colours of metals and pearls, rhinestones and crystals.
• Remember to remove all jewellery items before washing your hands, hair or bathing!

Sterling silver items will no doubt tarnish over time due to exposure to the air (this is a natural occurance) although this can be easily remedied by polishing away with a shop-bought polish cloth; however please do take care when doing so to avoid bending or damaging items in the process.

About our ranges:

SomethingBlue - All jewellery items from this range are made with sterling silver bases (or gold fill where required).

Emma Cassi - Emma´s items are made with vintage materials (such as antique lace, satin ribbon, mother of pearl or glass beads) which are delicate in nature, so please treat them carefully and avoid wearing with other jewellery or clothing which could snag or catch on them.

Stephanie Browne - All items from this range are made with a rhodium base which is a silver coloured metal resistant to tarnishing (goods can be made in sterling silver as a special order, if required).

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Unless otherwise stated, all wedding shoes or bridal shoes featured in our seasonal sales or reduced as a special promotion are new, perfect and covered by the same full Returns Policy as our normal priced items. 

Any discounted wedding shoes may be returned for refund should you find them unsuitable in any way (in accordance with our Terms and Conditions).  Exchanges may also be available (at the same sale price), providing the replacement pair you require are also displayed at the same sale or promotional price at the time of request.   

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If you´ve ordered and paid securely online and either log-in and find that your order is in "Cancelled" status or receive an email from us or our secure payment bank WorldPay to say your order or payment has been cancelled (until we accept it, your card payment is "ring-fenced" for your order - a receipt from WorldPay simply shows your intent to pay us a certain amount when you order online with us), then we will have been in touch by either email or phone so please check your voice-mail, answer machine and In-Box.

Normally we refuse to accept an order or payment in the following circumstances, although we reserve the right to refuse any order or payment where we feel it necessary to do so:

• If the payment details you provided do not match those your card issuing company or bank has on file for you (for example: you may not have given your correct Billing Address).
• If it appears that your order was made online in a different country to the delivery or billing address.  In this instance, we like to check that you have not lost your card or have recently been a victim of Identity theft. You may wish to phone us to re-order so we know all is well...
• If you have ordered more than 2 pairs of shoes to compare (e.g. 3 pairs or more for comparison purposes).  If you must see or try more than 2 pairs of shoes, we'd be delighted to help you find a stockist local to you, where you may be able to try multiple pairs on in-store prior to ordering.
• Likewise, if you´ve ordered the same item in 2 different colours or sizes.  As we can help advise on the best fit per style and provide FREE fabric swatches to show shoe colours, we do not generally fulfill such orders to save time and return postage costs.
• If the delivery charge for your order is more or out of proportion to the value of the goods themselves.
• If we feel that we will be unable to fulfill your order in a timely manner or meet your needs. This is usually only an issue if an item is out of stock and we have been unable to gain an accurate delivery estimate from the designer to when it/they will be back in stock, or if an item has been discontinued (it is no longer being made) or sold-out and we can no longer be confident that we can provide said item.

If you have any questions or concerns about a past, present or future order, please do not hesitate to contact us on +44 (0)1284 811428 or email us via our online Contact Us form (quoting your order reference number).